Return and Refund Policy
We have a 14-Days Return Policy, which means that all customers are entitled to a Return Window of 14 Days, starting from the date of receiving the product, also called the Order Delivery Date.
To be eligible for a refund, the return request must be initiated within the return window described above. In addition, the returned item must be in the same condition that you received it, completely unused, with tags, and in its original packaging. Any signs of usage or damage of the product will lead to rejection of the refund request.
DAMAGES AND ISSUES
We encourage all customers to inspect their order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All you need to do is send an email to firstname.lastname@example.org
EXCEPTIONS AND NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods, custom products and personal care goods. Please get in touch with us if you have questions or concerns about a specific item that you wish to purchase. Due to the nature of the products that we sell, we will not be able to replace or refund unwanted items if they have been opened or any seals are broken.
HOW TO INITIATE A RETURN REQUEST
To start a return, you must contact us with your order number and the reason for returning the product. Once your return request is accepted, you will be notified and we will send you instructions on how and where to send your product. We do not take responsibility for any product sent back to us without requesting a return first.
If you wish to exchange an item, we recommend that you contact us via email. The team will guide you on how the exchange will be arranged. In case an exchange cannot be facilitated at your location, the team will advise you to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Any requests for cancellation of orders must be placed within 24 hours of placing the order. If the order is already shipped, we might levy a cancellation charge of 25-100%, depending on the case.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Depending on the payment method and issuing bank, this process could take anywhere between 4-12 business days, excluding bank holidays. In the case of return requests, the refund amount will not include the cost of delivery or return postage, or any import duties or fees, if applicable.
We reserve the right to alter and update this policy at any time without having to serve a prior notice to our customers. You can always contact us for any return question at email@example.com